Exchange/Store Policy

We strive to provide you the best online shopping experience by guiding you through the entire shopping and ordering process.

Unless stated as a “pre-order”, all items ship out within THREE business days of your purchase. 

ITEMS ARE ONLY ELIGIBLE FOR IN-STORE RETURN IF THEY ARE PICKED UP IN STORE. Items that are shipped to you MUST be shipped back to our returns department. NO EXCEPTIONS will be made after 7/17/2020.

Merchandise may be returned within 10 days from the date of the order fulfillment. If you chose "Store Pick-Up" for your pickup method, your return period will begin when your item is fulfilled. When it is received, it will be processed for a store credit. All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached.) Any return that is received with ANY visible wear/damage such as makeup stains, deodorant stains, pet hair, or smoke odor/stains will be refused and returned to you and is subject to a shipping charge to the customer.

 

  • Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts 30% OFF or more are non-returnable, non-refundable and FINAL SALE!  These items CANNOT be returned for a store credit or be exchanged!
  • Accessories, Cosmetics, Jewelry, Belts, Sunglasses, Bathing Suits, Silicon Bras, Bags, Bralettes, Bodysuits, and Gift Certificates are Final Sale and Cannot be returned or exchanged. 
  • Shoes must be returned in their original packaging. The item cannot have any evidence of wear or damages. If there is sign of wear or damage, the item will then be returned to the customer and the customer is subject to a return shipping fee.

    EXCHANGES
    We are unable to guarantee the item/size you need will be available once your return is received. Therefore, we suggest placing an order for the item/size you would like and sending the previous item back for store credit. 

    DEFECTIVE
    If you received defective merchandise, please contact our customer service department within TWO business days so we can correct the issue. Emails can be directed to info@shopblessboutique.com

    RETURNING
    1. Refer to the complete Return Policy above to ensure that your return meets all criteria.
    2. Please print out a copy of your fulfillment notice that was emailed to you and add to your bag.
    3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
    4. Once your package is received, please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.

    UN-DELIVERABLE ORDER(S)

    Un-deliverable orders due to error on your part will require re-shipment and will be charged to you.

    Should you decide against re-shipment the original shipping fee and other address verification fees will be deducted from your refund.

     

    REFUND

     

     

    We will refund your purchase amount minus any shipping fee as an ONLINE STORE CREDIT. Online store credit can NOT be used in our brick and mortar storefront. Your store credit will be sent to you via the email/phone number you provided at checkout. Please allow up to FIVE business days for your store credit to be sent to you.If you do not see your store credit code in your inbox after five business days, please check your spam folder. If you still can not find the store code, please contact us via email.

     

    Please let us know your questions or concerns. Our warehouse operation hours are 10:00-7:00 EST on Monday-Friday. Our warehouse is closed on Saturday and Sunday.You can contact us via email at info@shopblessboutique.com

    Please allow THREE business days for us to respond to your email. It should not take this long, but is possible.

    Please address your returns as follow:

    Attention Returns Department – Bless Boutique - 511 North Main Street Sylvester, Georgia 31791

    THANK YOU FOR YOUR SUPPORT OF BLESS! MAY GOD BLESS YOU!